Need Assistance?


Contact us from 8am-5pm Eastern Time by phone at (703) 614-8416, (571) 384-5629 VP, or anytime by email at cap@mail.mil.

Requesting Accommodations

Q: How do I request an accommodation?

A: CAP encourages all its customers to utilize our online CAP Request Form  and submit the form directly through our website. You may also email your request form to CAP@mail.mil. Lastly, we will also accept faxed request forms via our fax number at 703-697-5851, however please be advised that submitting your request via fax decreases CAP’s efficiency in processing and may result in an additional delay in service.

Q: What signatures are required on my CAP Request Form before I submit it?

A: When submitting a hard copy of the CAP Request Form, your supervisors’/managers’ or Agency POC's signature is required. When submitting the request via the website, no signature is required; only the supervisors’/managers’ or Agency POC's name, contact phone number, and primary email are needed. However your supervisor and/or POC must be made aware that you are making a request for reasonable accommodation.

Q: What do I do if my supervisor won't sign the CAP Request Form?

A: If you are unable to get the required signature, please contact CAP.

Q: What type of documentation is required?

A: Per EEOC guidance, CAP may require medical information in connection with the request for reasonable accommodations. Medical documentation includes the nature, severity, and duration of the disability and describes the extent to which the disability limits performance. Medical documentation is always requested to support repetitive stress injuries. To ensure CAP is providing the most appropriate accommodations solution, you may be required to complete additional forms such as: speech recognition form (for wounded Service members only), video communication devices or personal assistant information form.

Q: Does CAP replace lost, stolen or damaged accommodations?  

A:  CAP evaluates requests for accommodations that have been lost, stolen or damaged on a case by case basis. You may submit a request for the accommodation on our website at www.cap.mil. During the approval process, you may be contacted to provide additional information about your original accommodation.

Q: Who owns the assistive technology provided by CAP?

A: For federal employees with disabilities, the assistive technology that is procured by CAP and delivered to them for use is owned by the employing agency.  When the property is received by the employee, the agency takes responsibility for the property and the appropriate property manager should notate the receipt of the assistive technology.