Need Assistance?


Contact us from 8am-5pm Eastern Time by phone at (703) 614-8416, (571) 384-5629 VP, or anytime by email at cap@mail.mil.

Requesting Accommodations

Q: How do I request an accommodation?

A: CAP encourages all its customers to utilize our online CAP Request Form  and submit the form directly through our website. You may also email your request form to CAP@mail.mil, however please be advised that submitting your request via email decreases CAP’s efficiency in processing and may result in an additional delay in service.

Q: What type of documentation is required?

A: CAP may require medical information in connection with the request for reasonable accommodations to maintain the integrity of our acquisition process. Medical documentation includes the nature, severity, and duration of the disability and describes the extent to which the disability limits performance. Medical documentation is always requested to support repetitive stress injuries as well as requests for chairs (DoD only) and monitors. To ensure CAP is providing the most appropriate accommodations solution, you may be required to complete additional forms such as: Computer Specification Form (for wounded Service members only), Videophone Additional Information Form, and Travel Reimbursement for Personal Assistant Form.

Q: Does CAP replace lost, stolen or damaged accommodations?  

A:  CAP evaluates requests for accommodations that have been lost, stolen or damaged on a case by case basis. You may submit a request for the accommodation on our website at www.cap.mil. During the approval process, you may be contacted to provide additional information about your original accommodation.

Q: Who owns the assistive technology provided by CAP?

A: For federal employees with disabilities, the assistive technology that is procured by CAP and delivered to them for use is owned by the employing agency.  When the property is received by the employee, the agency takes responsibility for the property and the appropriate property manager should notate the receipt of the assistive technology.