Deaf/Hard of Hearing

The term deaf refers to people who are unable to hear well enough to understand speech, preventing the use of speech as a means for processing information. The term hard of hearing refers to people who have a level of hearing that ranges from the ability to hear environmental sounds to those who can understand speech even on the phone, usually with the help of a hearing aid. Below are a number of assistive technologies that CAP has received a high number of requests for, therefore resulting in CAP's ability to provide them to our customers as appropriate accommodation solutions for people with this disability.

Accommodation Services (1)

If you don’t know which solutions are the best for you, a needs assessment will help you determine which items will assist you most.


Amplified Telephone Equipment (2)

Amplified Telephone Equipment includes new phones that can increase the volume and clarity of incoming calls, as well as in-line amplifiers that provide sound adjustments for an existing phone.


Assistive Listening Devices (14)

Assistive Listening Devices make conference rooms and auditoriums accessible for hard of hearing individuals as well as assist with communication and cognition. Devices include FM, infrared, and loop assistive listening devices. Assistive listening devices improve auditory discrimination and auditory attention by allowing listeners to focus on the speaker. Assistive listening devices override extraneous and distracting background noises to enhance the ability to effectively communicate. For individuals with cognitive disabilities, assistive listening devices help to improve listening skills and attention by allowing listeners to focus on the speaker, instead of on written words.

AT Demonstration Video - Assistive Listening Devices
Learn about how Assistive Listening Devices (ALDs) can help employees with hearing limitations


Deaf-to-Hearing Communication (4)

CAP can provide products and software that allow hearing individuals to communicate efficiently with individuals who are deaf or hard of hearing.  Depending on the job of the individual, there are options available to assist in face to face communication.


Interpreter Services (1)

CAP provides Sign Language, Oral and Tactile Interpreting Services for Department of Defense (DoD) deaf and hard of hearing employees who attend DoD job related courses lasting two days or longer, but not to exceed two weeks. CAP has specific requirements that must be met in order for CAP to provide sign language, oral and tactile interpreting services.  All requests will be reviewed on a case by case basis and CAP may split the cost with the requesting offices.


Real-Time Captioning Service (1)

CAP provides Communication Access Real Time Translation Services (CART) for Department of Defense (DoD) deaf and hard of hearing employees who attend DoD job related courses lasting two days or longer not to exceed two weeks. CAP has specific requirements that must be met in order to provide CART services.  All requests will be reviewed on a case by case basis and CAP may split the costs with the requesting offices.


Telephone Headsets and Handsets (7)

These come in a variety of styles and functionality and can help you move freely while on the phone. It is best to check which headset will assist you before requesting a certain type. The best headset will help reduce neck strain and make it easier to work while talking on the phone.


TTY/Voice Carry-over Telephones (2)

Captioned Telephones (CapTel) are a form of TTY/Voice Carry-Over Telephones.  These allow a user to speak on the phone while having the conversation appear in captions on an LCD screen during the call.


TTYs (3)

Provide communication access by allowing the user to type and receive a message in text format via a telephone line.  This can send message to and from other TTY devices and allow deaf or hard of hearing individuals the ability to communicate with people via a phone line.


Video Communications Devices (2)

Enables the user to sign directly into the camera.  They can connect directly to another communication device for those that are able to use sign language, or can connect to a relay service to facilitate better communication to hearing individuals.

AT Demonstration Video - Video Phones
Learn how Video Phones can help employees with hearing limitations.

Download CAP's Tips to Use Videophones/Webcameras


Voice Amplifiers (2)

Enable users to amplify their voices so others can understand their speech. Voice amplifiers are designed in a variety of formats to fit different needs.