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Contact us from 8am-5pm Eastern Time by phone at (703) 614-8416, (571) 384-5629 VP, or anytime by email at cap@mail.mil.

Online Trainings

CAP has created a series of online training modules. These modules will help you understand how to hire employees with disabilities and wounded, ill and injured Service members and how to provide reasonable accommodations after they are hired.

Due to the large size of the Online Trainings/Disability Etiquette videos, please press play and allow several minutes for the videos to fully load.

Disability Etiquette Part One: Introduction and Background

4 minutes, 20 seconds

The Computer/Electronic Accommodations Program’s disability etiquette training is targeted to supervisors and co-workers of individuals with disabilities. This training is intended to provide basic tips that can serve as a guideline when interacting with an individual who has a disability.

Proper disability etiquette creates a comfortable work environment and supports equal access and advancement for all.

Disability Etiquette Part Two: Individuals with Dexterity and Mobility Limitations

4 minutes, 22 seconds

Individuals with dexterity or with mobility limitations can include: individuals who use wheelchairs, individuals with limited mobility and individuals with upper extremity dexterity limitations.  Giving these individuals opportunities to describe their preferred methods of functionality and giving them equal access will allow for better work environments

Disability Etiquette Part Three: Individuals Who are Blind or Have Low Vision

5 minutes, 33 seconds

Individuals who are blind, have low vision or have visual impairments, are considered to have different limitations and should be treated accordingly.  Remember to ask the individual before taking any action, including assistance.

Disability Etiquette Part Four: Individuals Who Are Deaf or Hard of Hearing

5 minutes, 11 seconds

“Deaf” refers to individuals who are unable to hear will enough to understand speech; preventing the use of speech as a means for processing information.  While hard of hearing limitations can range from the ability to hear environmental sounds to those who can understand speech usually with the help of a hearing aid or cochlear implants.

Disability Etiquette Part Five: Individuals with Cognitive Limitations

5 minutes, 43 seconds

Individuals with cognitive limitations can include: individuals who experience memory loss, perception problems or other issues which can be caused by dyslexia, ADHD, stroke, PTSD, TBI or other conditions. In most cases, being direct, exact when speaking to individuals with these type of limitations is best.

Disability Etiquette Part Six: Individuals with Communication Limitations

2 minutes, 38 seconds

Communication limitations can be caused by Cerebral Palsy, stroke, traumatic brain injury, ALS, MS or other conditions. When interacting with individuals with a speech disability, it is best to give them full attention as to make communication effective.  If you are unsure of what is being communicated, ask for clarification or repeat for verification.

Providing Reasonable Accommodation Solutions for Wounded Service Members

6 minutes 51 seconds

Learn how CAP partners at military treatment facilities can provide accommodations for wounded Service members during and after rehabilitation.

Accommodating an Aging Workforce

2 minutes 26 seconds

With the baby boomer generation and federal workers staying on the job longer, more employees may encounter age-related disabilities.  Learn how CAP can assist.

Providing Reasonable Accommodations for People who are Blind or have a Vision Disability

3 minutes 49 seconds

Vision disabilities may include blindness, low vision and vision impairments. Accommodations may include tools to maginify hardcopy and onscreen text or scanners and screen readers which can output content as Braille or speech.

Providing Reasonable Accommodations for People with Hearing Disabilities

4 minutes, 10 seconds

CAP’s most recent training includes information about accommodations for people with hearing disabilities, including deaf or hard of hearing. There’s a multitude of accommodations for hearing disabilities including videophones, captioned telephones, telephone amplifiers and assisted listening devices.

Providing Reasonable Accommodations for People with Cognitive Disabilities

3 minutes, 28 seconds

Cognitive disabilities may include memory loss, perception problems and other issues.  They may be caused by dyslexia, ADHD, stroke, PTSD and TBI.  Educational software, screen magnification and speech recognition software are just a few of the tools CAP may provide to accommodate people with cognitive disabilities.

Providing Reasonable Accommodations for People with Dexterity Disabilities

3 minutes, 34 seconds

Dexterity disabilities may include quadriplegia, paraplegia, MS, cerebral palsy, stroke, upper body amputation, or significant repetitive stress injuries. CAP may provide speech recognition software, headsets and microphones and alternative pointing devices.

Providing Reasonable Accommodation Solutions

2 minutes, 59 seconds

Learn about what a reasonable accommodation solution is, who CAP accommodates, what a needs assessment involves and the how to initiate the request process.

Increasing Federal Employment of People with Disabilities

10 minutes, 18 seconds

Learn about who CAP is, what we do, agency responsibilities under Executive Orders 13518 and 13548, the Employment Lifecycle: Recruitment, Placement, Promotion and Retention, and how CAP can support you.