Need Assistance?

Contact us from 8:00 am-4:30 pm Eastern Time by phone at (833) 227-3272 or (703) 614-8416, (571) 384-5629 VP, or anytime by email at

Contact our CAPTEC facility from 8am-4pm Eastern Time by phone at (703) 693-5160, or anytime by email at

Important Notice

All reasonable accommodation requests submitted to CAP will require an approval email from your agency’s approving official to ensure the accommodation fulfills a valid federal government requirement.

An email notification will be sent to the Approving Official/Supervisor included on all CAP requests for reasonable accommodations. The Approving Official/Supervisor must “Reply All” stating approved, and that the request fulfills a valid federal government requirement, within five (5) business days; before CAP will continue processing the request for reasonable accommodations. Please note: Only DoD civilians or Service members can approve a CAP request as fulfilling a valid government requirement. Failure to obtain approval by the indicated deadline will result in a denial or cancellation of the reasonable accommodation(s).

CAP will not process requests for assistive technology nor execute federal funding on accommodation requests until an official e-mail is received from the authorized approving official. This new policy ensures that CAP processes are fully audit ready from request to delivery.

Please inform your supervisors, managers, and coworkers of this change.

**Your agency’s approval of the accommodation request does not commit federal government funds.**

CAP reserves the right to deny, cancel, or adjust an accommodation request based on federal government resources, requirements, and needs.