Fiscal Years 2010-2019
Fiscal Year 2019
In FY19, CAP provided 13,202 accommodations to 5,193 individuals. This included 6,137 for Department of Defense civilian employees, 4,558 accommodations to active duty service members, and 2,507 accommodations to employees in CAP's 70 federal partner agencies. CAP also conducted 957 needs assessments with 406 of those conducted at CAPTEC where individuals could test and compare different assistive technology (AT) solutions to help identify the most appropriate tool.
CAP shared information about our scope and services by attending 52 events and presenting to over 2,500 individuals in DoD and non-DoD federal agencies. CAP continued engagement on social media by releasing webinars and newsletters, creating and posting content pertinent to the disability and accommodations communities, and developing a series of posts to educate individuals on making digital content accessible to everyone. In addition, CAP hosted the 2019 CAP Joint Disability & Reasonable Accommodations Summit that brought together individuals from across the federal government to collaborate and identify solutions to common challenges.
CAP also implemented changes to improve procurement time, which included the expansion of CAP's Blanket Purchase Agreement (BPA) from 440 items to 744 items. CAP can typically procure items from the BPA in a more timely fashion. The average time from the date a request was received to the date the request was ordered improved from 70 days in Fiscal Year 2018 to 42 days in Fiscal Year 2019.
Fiscal Year 2018
In FY18, CAP filled 16,490 accommodations to 7,420 individuals. This included 8,008 accommodations to Department of Defense civilian employees, 6620 accommodations to service members, and 1,862 accommodations to employees in CAP's 69 federal partner agencies. The CAP team also conducted 1,167 needs assessments, with 564 of those needs assessments being conducted at CAPTEC. At CAPTEC, individuals were able to trial and compare different assistive technology (AT) solutions to aid in the identification of the most appropriate tool.
CAP began collaborating with the Defense Personnel and Family Support Center (DPFSC) outreach activities, allowing CAP and DPFSC to work together to provide the most relevant information to all audiences. This included extensive travel by DPFSC and CAP personnel to share information about CAP products and services. CAP also continued to engage agencies and individuals via social media including through projects such as a video series created to highlight the importance of National Deaf History Month. In addition, CAP also focused heavily on obtaining feedback from our federal partner agencies. CAP aims to use this feedback to inform decision making in the future and to improve our program for the benefit of customers and all partner agencies.
Fiscal Year 2017
In FY17, CAP was able to provide 16,232 accommodations; 5,935 for service members, 7,759 for DoD employees and 2,538 for federal partners. These accommodations allowed CAP to surpass the previous FY16 record of 14,253 accommodations. Since CAP’s inception, 182,504 requests for accommodations have been filled for CAP customers.
The CAPTEC team also fielded over 2,900 phone calls, emails and walk-in visits from customers who had questions about CAP’s products, services and capabilities. CAPTEC also hosted a total of 70 tours, for organizations such as the Department of Health and Human Services, Department of Homeland Security, U.S. State Department and the DoD National Reconnaissance Office.
CAP released several new online training modules, including a module focused on interacting with individuals with non-obvious disabilities. This training is part seven of the CAP disability etiquette series focused on teaching methods for communicating and interacting with individuals with disabilities. Over 6,100 individuals participated in the online trainings and have been provided certificates of completion in FY17. CAP also created several webinars, including a webinar that highlights the importance of the CAP needs assessment.
Fiscal Year 2016
FY16 was a year of celebrations and records for CAP. CAP celebrated its 25th anniversary and 15 years of supporting non-DoD partner agencies. CAP's Technology & Evaluation Center’s (CAPTEC) also celebrated its 20th anniversary while conducting a record 567 needs assessments.
CAP was able to fill a record 14,253 accommodations; 4,388 for wounded Service members, 6,669 for DoD employees and 3,196 for federal partners. Since CAP’s inception, 166,272 requests for accommodations have been filled for CAP customers.
CAPTEC staff also served a record 5,778 customers; 2,688 DoD employees, 1,805 Service members and 1,285 federal partner agency employees.
CAP released an Ergonomics training and a four-part disability Agency Point-of-Contact online training series: CAP Introduction, The CAP Assessment Team, The CAP Acquisition Team, The CAP Outreach Team. Over 3,300 individuals have participated in the online trainings and have been provided certificates of completion.
Fiscal Year 2015
In FY15, CAP filled 11,141 accommodations, 3,674 for wounded, ill and injured Service members, 4,299 for Department of Defense (DoD) employees and 3,168 for federal partners agencies employees. Since CAP’s inception, 152,099 requests for accommodations have been filled for CAP customers.
CAP staff participated in 45 employment focused, conferences and webinars and 9 Service Member related trainings.
CAP released a six-part disability etiquette online training series; Introduction and Background, Individuals with Dexterity and Mobility Limitations, Individuals who are Blind or Have Low Vision, Individuals who are Deaf or Hard of Hearing, Individuals with Cognitive Limitations and Individuals with Communication Limitations. 9,650 individuals have participated in the online trainings and received certificates of completion.
Fiscal Year 2014
In FY14, CAP filled 12,777 accommodations, 4,933 for wounded, ill and injured Service members, 3,890 for Department of Defense (DoD) employees and 3,954 for federal partners agencies employees. Since CAP’s inception, 140,958 requests for accommodations have been filled for CAP customers.
CAPTEC staff served 2,909 customers; 1,797 DoD employees, 1,001 federal partner agency employees and 111 from non-governmental organizations.
CAP staff participated in 40 employment focused, conferences and webinars and 14 Service Member related trainings.
The CAP Webinar Series was created in an effort to share the CAP training experience with our customers and stakeholders around the world. This year’s titles include: Let’s Talk Tech, Accommodating Employees with Multiple Sclerosis (MS) & Amyotrophic Lateral Sclerosis (ALS), The Needs Assessment Process, the Wounded Service Member Initiative and Understanding Federal Acquisitions Regulation. The videos are fully accessible and available through the CAP website.
Fiscal Year 2013
CAP began Fiscal Year 2013 by transitioning from the TRICARE Management Activity to the Defense Human Resources Activity (DHRA). Despite the transitions in FY13, CAP was able to fill 10,484 accommodations; 4,854 for wounded Service members, 2,410 for DoD employees and 3,220 for federal partners. Since CAP’s inception, 128,181 requests for accommodations have been filled for CAP customers.
CAPTEC staff served 2,229 customers; 1,022 DoD employees, 1,048 federal partner agency employees and 159 from non-governmental organizations.
CAP released four online trainings; Increasing Federal Employment of People with Disabilities (Updated), Providing Reasonable Accommodation Solutions, Providing Reasonable Accommodations for People with Dexterity Disabilities and Providing Reasonable Accommodations for People with Cognitive Disabilities. Over 2,200 individuals have participated in the online trainings and have been provided certificates of completion.
Fiscal Year 2012
The 2012 fiscal year was a year of transition as CAP reevaluated our methodology for procuring AT devices. In FY12, CAP filled 11,424 accommodations of which 5,504 were for wounded Service members. During FY12, CAP established Blanket Purchase Agreements (BPAs) allowing accommodations to reach our customers faster and more efficiently, while providing the best possible purchase price to the Federal Government.
CAPTEC served 2,201 customers and hosted an Innovation Day in May entitled Dispelling the Myths: TBI & PTSD. The event focused on Traumatic Brain Injury (TBI) and Post Traumatic Stress Disorder (PTSD). The event was recorded and added to CAP's YouTube Channel.
CAP launched the CAP Mobile App. This newly designed accessible application allows customers to browse accommodation solutions, learn about disability employment and accessibility events.
CAP continued to partner with the Office of Personnel Management (OPM) and the Equal Employment Opportunity Commission (EEOC) to conduct a series of trainings focused on the implementation of Executive Order 13548. In addition, CAP participated in 73 presentations and expositions, with approximately 4,500 attendees.
In FY12, CAP provided 5,504 accommodations to Service members. CAP staff participated in 21 Service member conferences and in-service trainings and continued to work closely with representatives at 53 Military Treatment Facilities (MTFs) in the United States and Europe.
In November of 2011, CAP was awarded the Wounded Warrior Hiring and Support Award.
Fiscal Year 2011
In FY11 alone, CAP filled 12,640 accommodations; of which 6,693 were for wounded Service members. CAPTEC served 1130 customers.
In March, CAP provided our 100,000th accommodation to Karon Etienne an employee within the Department of Justice, Tax Division. After being diagnosed with carpal tunnel, Ms. Etienne learned about CAP through a colleague and received an assessment at CAPTEC.
CAP launched a newly designed website, resulting in the Horizon Interactive Award which recognizes outstanding achievement among interactive media producers. In addition to the redesign, CAP also acquired a first level domain URL, www.cap.mil.
As a supplement to CAP’s newly redesigned website, CAP also created its first Online Training for Hiring Managers, focusing on hiring and retention methods and strategies.
On June 8, CAP received the 2011 Tele-Vision award for Innovative Application of Technology to Support Telework from the Telework Exchange.
Fiscal Year 2010
Fiscal Year 2010 (FY10), CAP marked its 20th Anniversary. In honor of the anniversary, CAP hosted a 20th Anniversary Webinar with over 200 attendees from over 20 federal agencies.
In FY10, CAP filled 12,024 accommodations; of which 6,138 were for wounded Service members. CAPTEC served 1,881 customers.
CAP launched Facebook, Twitter and YouTube accounts created to tap social networking channels.
On March 5, 2010, CAP in conjunction with OPM and DOL's Office of Disability Employment Policy (ODEP), hosted a day long training event to educate hiring managers and human resource professionals for the "Federal Hiring Event for People with Disabilities" which took place on April 26th.
CAP hosted several Innovation Days in FY10 with over 300 attendees, including:
- Hands Free Technology: How'd They Do That?
- Support. Equip. Empower. Technology Solutions for Wounded Service Members
- See the Future - New Innovations in the World of Blind & Low Vision Assistive Technology. Co-sponsored by the USDA TARGET Center.