Need Assistance?

Contact us from 8:00 am-4:30 pm Eastern Time by phone at (833) 227-3272 or (703) 614-8416, (571) 384-5629 VP, or anytime by email at

Contact our CAPTEC facility from 8am-4pm Eastern Time by phone at (703) 693-5160, or anytime by email at


Located in the Pentagon, the Computer/Electronic Accommodations Program Technology & Evaluation Center (CAPTEC) is a facility dedicated to helping employees with disabilities and wounded, ill and injured Service members find the best assistive technology (AT) solutions.  CAPTEC staff evaluates and demonstrates various AT.  They also provide comprehensive needs assessments to help people discover the most appropriate accommodations to help them accomplish job tasks.  CAPTEC conducts assessments and tours in-person or via video teleconference (VTC).

Scheduling an appointment at CAPTEC

To schedule an appointment at CAPTEC, please call 703-693-5160 or email  CAPTEC operating hours are Monday through Friday 8:00AM to 4:00PM.

Getting to CAPTEC

Beginning April 2, 2018, all non-Department of Defense visitors to the Pentagon must be pre-registered by a Pentagon sponsor.  CAP personnel can serve as a sponsor for your visit to CAPTEC.  Once you have successfully pre-registered, you can prepare for your visit to the Pentagon.

All visitors are encouraged to arrive at the Pentagon via Metro; it is the easiest and most reliable means of transportation, as well as the closest.  Currently this is the only entrance through which visitors may enter.  There is no visitor parking at the Pentagon.  Take Metro Rail's Blue or Yellow line to Pentagon (not Pentagon City).

Once you exit the turnstiles from the train, take the escalators (the Southside escalators) to your left, or the elevator to your right, up to the street level.  Once at the street level, you will find signage that directs you to the visitor processing center, which is immediately to your right as you step off the Southside escalators.

All pre-registered CAPTEC visitors must bring an appropriate government-issued identification card or passport on the day of the visit. One form of government issued, unexpired photo identification will be required. The Pentagon is a REAL ID Act (2005) compliant facility. Identification must be compliant with the Congressionally mandated Real ID Act of 2005. Required documents may be any of the following:

- State Driver’s License, Enhanced Driver’s License or Non-Driver’s Identification Card

- U.S. Government Common Access Card, Military Identification Card, or Personal Identification Verification Card

-  U.S. Passport or Passport Card

- Foreign Passport

- Permanent Resident Card or Alien Registration Receipt Card

- Native American Tribal Document

- U.S. Border Crossing Card

No identification is required for children age 17 and under when accompanied by an adult.

Once you have verified that you have the proper identification, please enter the Visitor Center and follow any direction provided by visitor center personnel.  When you have entered the interior Visitor Waiting Area, please call CAPTEC at 703-693-5160. CAP staff will meet you and escort you to CAPTEC 

Visitors who require the use of elevators to access the Metro subway system are urged to consult the Metro website ( to get updates on elevator outages and information on issues related to accessibility. Please be aware that security procedures at the Pentagon can change without notice.

Please be aware that the process to obtain a visitor badge can vary in duration depending upon the number of visitors being processed and security requirements. The appointment process at CAPTEC is very similar to the appointment process at your doctor's office. CAPTEC serves the employees of DoD and 70 federal agencies. Appointments are in high demand, and we typically schedule 2 weeks or more in advance.

If you can't keep your appointment, we request the courtesy of a notification by phone or email as soon as possible. If you fail to show for a scheduled assessment or demonstration and do not let us know, we cannot schedule other appointments or make use of that time, causing unnecessary delays for all of our customers. Thank you for your understanding and cooperation.

CAP Staff demonstrating technology at CAPTEC