Request Accommodation Solutions

1. In order to request accommodations, all customers must select PIV Login (click the PIV Login button below, also located in the header on the right side) - and create a CAP Customer account.
   PIV Login
2. To start a new request, a CAP Customer should browse accommodations (products and services) and add them to their Cart.
   Browse Accommodations
   Once all items have been added, proceed with the request by viewing the Cart. There is a button labeled "Request Accommodations" that will prompt you to log into your account and start the request process, once clicked.
   View Cart
3. At any time, a logged-in CAP Customer can manage an account and related requests by selecting My Account - My Dashboard.

Things to know:

Before you get started, here are a few helpful things to know:

• Who CAP accommodates
• Your agency may have a Point of Contact. Contact your POC to find out if you must follow a specific process for placing a CAP Request.
• You cannot submit an online request without a PIV.
• You must have a valid government email address ending in .mil, .gov, or .edu
• CAP requires an Approving Official for all requests. Usually a Supervisor or Reasonable Accommodation contact, this person will receive an email to review your request. The Approving Official will also need to log in with a PIV.
• An Address is required to create an account. The choice of shipping provider is up to one of the many vendors used by CAP. If your office FedEx/UPS/Courier deliveries go to a different address than United States Postal Service (USPS) deliveries, please add an address for each.